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FAQ

  • Can I change an order once it has been made?
    Unfortunately not, once all orders have been mad no changes can been made. Please always double check your orders before making payment to avoid any disappointment.
  • Can I cancel my order?
    Due to a super fast turn around time, to avoid disappointment in delays to receiving your order. We cannot cancel any orders. Please contact the team to receive an alternative option.
  • Can I change my delivery address?
    Please contact us at lashjunkies.info@gmail.com with your full name and order number to find out if this is possible.
  • Do you offer free UK delivery?
    YES! however orders need to be over £70.
  • Do you accept orders from outside the UK?
    Sadly we do NOT, Lash Junkies only ship to UK customers only.
  • Whats your refund policy?
    Any unwanted products, are welcome to contact us at lashjunkies.info@gmail.com to receive a return address. In order to receive a refund all products will go through quality check, to be checked they are returned the way they are sent, returns have to be sent within the first 5 days since order has been placed. We do not offer a refunds on glue, tweezers or accessories. Lash trays only.
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